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sphtnt 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
Wanted to love it. Felt like it was written by someone who runs a pyramid scheme and could’ve been shortened by 3/4 if it wasn’t laden with filler. For me the whole book could have been summarized in saying; stop, breathe, listen, state your needs, be curious about the others’, collaborate, action. While I don’t think it was within the scope of practice of the authors, this book lacked in tools on how to physiologically return the body to safety in the midst of stressful conversations.