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troutcas000 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
lighthearted
reflective
medium-paced
The book had lots of good suggestions and content. In my opinion there were too many acronyms for their processes that made the message feel less weighty. It would have been nice to have more specific facts and figures around their ideas instead of example daialogues showing their ideas. Lots of good and important ideas to help though!