A review by sarahsparklenose
Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen by Michael Malice, Michael Fazio

3.0

Enjoyable book with plenty of tips and tricks to help flatter your way into getting better service. I enjoyed Michael's wit, it felt like I was talking to an old friend instead of reading a book.