A review by satyridae
Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen by Michael Malice, Michael Fazio

3.0

This was fun! Certainly not deep or life-changing, but a potato-chippy kind of book about being the consummate service professional. I love concierges, and have no hesitation about popping into a hotel in a strange city and saying, "So, where's the best bead store in town? And can you tell me where I can get some archival ink?" because they know. And reading about how much fun it is to be on the other side of those questions (most of the time) was great. Naturally, reading about how terrible it can be when really rich people are obnoxious was even better.