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cvillemel 's review for:
The Speed of Trust: The One Thing That Changes Everything
by Stephen M. R. Covey
I really, really liked many of the concepts in this book, particularly around the importance of establishing credibility in order to achieve trust... and the 4 cores of credibility - Integrity, Intent, Capabilities, and Results.
The book, however, was really too long. And at times the examples were a bit pompous.
But still important concepts that I have shared with my team as work as we work to improve customer service and to become a "valued financial partner".
The book, however, was really too long. And at times the examples were a bit pompous.
But still important concepts that I have shared with my team as work as we work to improve customer service and to become a "valued financial partner".