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christiana 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
I found this super helpful and it does feel like magic when you utilize a skill and you get better results when in conversation with someone. I do have a quibble about all the authors being men because I think it shows, especially in some stereotypical behavior attributed in the role plays to imaginary women. Overall, good book, maybe get a woman author in here for some better gender dynamics in the workplace type stuff.