A review by nitin_kishore
Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones

5.0

Light read but has everything you need to make your emails or face to face conversations work in your favor. Lot of the tricks or phrases are commonplace but it's really good to understand the schematics behind each and the how/why do they work. I don't usually have any trouble getting my point across or building a rapport with someone, but I'm definitely going to try using these in regular, everyday conversations to see if it goes even better. I'm glad I came across this book. This puts reason behind my intuition and I'm a sucker for that