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olicooper1 's review for:
The Managed Heart: Commercialization of Human Feeling
by Arlie Russell Hochschild
I bit once I was advised that it is this book that first digs into the idea of "emotional labor."
I love and hate when reading classics in these kind of genres that it is explained so matter of factly that your only response is: duh. It all seems so simple, but also quite major that this was the first person to put this all down in writing-- and now we have the words to describe these things everyone feels.
Also, this book was super enraging as it follows flight attendants to provide a lot of the examples of emotional labor-- and reading all the shit those folks had to go through.... ugh.
I love and hate when reading classics in these kind of genres that it is explained so matter of factly that your only response is: duh. It all seems so simple, but also quite major that this was the first person to put this all down in writing-- and now we have the words to describe these things everyone feels.
Also, this book was super enraging as it follows flight attendants to provide a lot of the examples of emotional labor-- and reading all the shit those folks had to go through.... ugh.