4.0

This book was recommended by a guest speaker in my school counseling masters program. It seems like an odd direction for school counseling, but Noesner's take on the process and purpose of negotiating actually makes a lot of sense. A person in crisis isn't thinking clearly and the best thing to do is to lengthen the conversation to allow time to do its work of clearing the mind for a peaceful resolution. This applies in the sieges and hostage situations in the book, but also in more common cases of heightened feeling and importance that happen in the life of a counselor.