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Site Reliability Engineering: How Google Runs Production Systems by Niall Richard Murphy, Chris Jones, Betsy Beyer
4.0

There's a ton of great information here, and we refer to it regularly as we're trying to change the culture at work. I gave it a 4 instead of a 5 because it does suffer a little from the style – think collection of essays rather than a unified arc – but it's really worth reading even if it requires some care to transfer to more usual environments.