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sarahrheawerner 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
Had to read for work. It actually had some good real-life examples for problem-solving (e.g., how to deal with irresponsible/argumentative roomates, calmly and rationally working out differences with a spouse, etc.)... just not something I would read for fun or recommend. I don't generally go for the "self-help" stuff -- especially when geared toward the "Who Moved My Cheese"/"Seven Habits of Highly Effective People" crowd.