A review by lydiasee
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

Did not finish book.

Assimilationist and racist. The kind of book managers read to be able to manipulate their subordinates. While there are some good tactics for communication strategies, the helpful is buried under such harmful examples as: when a supervisor repeatedly mispronounces your name, then when you being it up they double down and reply that your name is too difficult to pronounce and you should just use an Americanized nickname, you should then calmly tell them that this makes you feel disrespected. 
This is harmful advice. The correct response is that you immediately report them to HR (if it is safe for you to do so without fear of retaliation) or seek support from whatever agencies exist for internal reporting. If this is impossible, leave this racist mf place. This is not a crucial conversation, this is assuming the disempowered should do the emotional labor of code switching to make racism more palatable.