A review by sebswann
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Joseph Grenny

5.0

“The single biggest problem in communication is the illusion that it has taken place.” ~ George Bernard Shaw

Everyone should read this book, truly everyone—it may be one of the most important books I’ve ever read. Reading it, I felt called out, seen, and supported. I found it insightful and think it would be helpful to anyone who ever has crucial conversations, which again, I imagine is everyone. I wish this book was taught in every school and I know I will be coming back to it again and again in the future for wisdom and guidance.