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girl_in_glasses 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
I took a Crucial Conversations class a few weeks back and while it was extremely helpful, I found the book to be a better tool for me. Maybe it was because I was simply reviewing the materials learned in class or it had just taken a little while to sink in, but either way, I liked how the book presented the skills needed to have a successful crucial conversation.
There are many effective tools to use, but I think the biggest thing is to recognize your own emotional signals and reactions to tough conversations. After you have some serious self realization, you can begin to change how you communicate, react, and have dialogue.
Many people may find this material obvious but many may have a reality check.
I'll definitely be using these skills in the future and take them with me into my work life and personal life.
There are many effective tools to use, but I think the biggest thing is to recognize your own emotional signals and reactions to tough conversations. After you have some serious self realization, you can begin to change how you communicate, react, and have dialogue.
Many people may find this material obvious but many may have a reality check.
I'll definitely be using these skills in the future and take them with me into my work life and personal life.