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A review by linda_don
We Need to Talk: How to Have Conversations that Matter by Celeste Headlee
2.0
This book had several good points hidden away in what felt like a ton of unnecessary content.
The good points: I really liked Headlee's explanation of shift and support responses (if you respond to a friend who says "I'm so busy right now" with "Me too, I'm totally overwhelmed," that's a narcissistic shift response that brings the conversation back to you, whereas responding with "Why? What do you have to get done?" is an empathetic support response that helps support your friend's comment.) Similarly, I also liked her emphasis on active listening and not just "passively sitting there in toleration while someone else speaks."
The good points: I really liked Headlee's explanation of shift and support responses (if you respond to a friend who says "I'm so busy right now" with "Me too, I'm totally overwhelmed," that's a narcissistic shift response that brings the conversation back to you, whereas responding with "Why? What do you have to get done?" is an empathetic support response that helps support your friend's comment.) Similarly, I also liked her emphasis on active listening and not just "passively sitting there in toleration while someone else speaks."