A review by maylingkuo
Surprise: Embrace the Unpredictable and Engineer the Unexpected by Tania Luna, Leeann Renninger

4.0

probably 3.5 stars, but since it's well-organized and i found the 'cheat sheets' at the end of each section very helpful, i'm bumping it up. i initially picked this up to refresh my mind for work, as i organize programs and work with speakers. interestingly, i had many personal takeaways and found myself nodding my head in many sections about relationships. in fact, right away, i built surprise into a couple of gestures, prompted by this book!