A review by mrsmobarak
Crucial Conversations Tools for Talking When Stakes Are High, Third Edition by Ron McMillan, Kerry Patterson, Emily Gregory, Al Switzler, Joseph Grenny

3.0

I was surprised to find this book is only ten years old. The writing style is so bad, I thought it was written in the 80’s. Regardless, most of the tools offered are important, relevant, and useful.

I skipped almost all of the vignettes; there are so many but the point was already clear. Seemed like unnecessary fluff.

Finally, I strongly disagree with their approach to dealing with sexual harassment. Have a private conversation with your harasser? Tell them you want to hear their side? They’ll probably stop once you’ve talked? The authors are tone deaf here.