A review by michaelkerr
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

4.0

Chock full of useful techniques and advice about dealing with the homeless and other customers, this is a goto book for librarians. The central message is to treat people with respect and compassion; however, Dowd's strategies are practical and well considered.