genderqueer_hiker 's review for:

Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson

3.0

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This book reviews the ways in which we can have sensitive conversations in a successful way. While the book itself has a number of good ideas and suggestions, none of it is ground breaking. It's written in a conversational style with anecdotal stories throughout. It's meant as a self-help book, not a well sourced review of research. While it was nice to have a management book that was readable, I would have liked more reasoning behind their logic as well as less casual language.