A review by biblioventurer
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

3.0

I read this book as part of a continuing education class offered by the University of Wisconsin and taught by Ryan Dowd (though I should note that it was not the finalized version). I appreciated Ryan's experience in working with the homeless, as well as the tools he offered that apply not only to this group but also to other difficult patron interactions. There were a few tools that aren't a good fit for me or my library, but the majority of the book was very useful, especially the personal anecdotes he offers as examples of both the mindset of homeless patrons and the right and wrong ways to interact with them.