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A review by nimzimma
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
informative
inspiring
reflective
medium-paced
4.75
Excellent instruction manual on how to deal with difficult conversations, with tips such as "start with heart" to be clear on what you want for yourself, for others and for the relationship. I have already started to apply the principles with promising results, and will continue to do so.