A review by dealingwithdragons
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

emotional informative fast-paced

5.0

Most, if not all, of the de-escalation tactics in this book are invaluable for conversations with ALL patrons, including those not experiencing homelessness. Super useful stuff and written from a human-centered lense.