A review by oclairej
Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen by Michael Fazio

2.0

A quick and interesting read about life as a concierge in NYC - a place dripping with demanding rich people. The author shares stories about the people he encountered as well as tips and thoughts on service, the service industry and some basic how-to's in terms of getting good service yourself. As someone with a small town background who plays in the big city corporate culture now I can appreciate the author's thoughts on how service is a business transaction and above all else if you show kindness and respect and be direct about what you want, you are likely to be better off than being mean, demanding and talking down to service workers. He reminds us of the classic phrase that it's not what you know, it's who you know and his many connections helped him with many unique situations in his line of work.