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adinatantalo 's review for:
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition
by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
I had to read this for my mental health course, and while it does feel slightly outdated in the examples, the ideas of how to maneuver crucial conversations are still relevant and effective, and I feel even the most masterful conversationalists can learn something. My only issue is that I wish they had a small chapter or more disclaimers addressing situations where having these conversations will not work, such as dealing with narcissists. I know it’s an older book, but I do think it’s important to remember that you are not a failure at conversation if there are some people who are unwilling to communicate. However, I also know that may be out of the scope of the book, but I do feel that Crucial Conversations gives the impression that these strategies should work 100% of the time, when realistically there are some more nuanced situations, even if they are few.