leahegood 's review for:

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara

4.0

informative inspiring medium-paced

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I really loved the first half of this book, but found it lost momentum a little bit the further it went. Overall I enjoyed both the storytelling and lessons of treating both customers and employees with such personalization and whimsy as to be labeled "unreasonable."