A review by librarianna81
How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way by Tom Smith, Roger Connors

4.0

Okay, despite my initial grumbling, this actually turned out to be a pretty good book! I am impressed, particularly because I do NOT enjoy business in any way, shape, or form. The introduction was VERY dry and difficult to get through, but once you got into the actual meat of the book, the authors began to weave stories in amongst their advice, and it was really great. A lot of the stories I am sure will stick with me, and I learned some valuable non-management information, too! Such as that the tryptophan in turkey is NOT actually what makes you drowsy, and that CPR has been changed so that you no longer have to perform mouth-to-mouth resuscitation. So, overall, not a bad book! I wouldn't choose to read another management book again until I need to for a class , but I think that overall, this didn't kill me, and certainly made me stronger!