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mdavids 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
On the one hand, this book falls into all of the classic business book blunders. It's twice as long as it needs to be. It has cutesy acronyms for subsection 3 of the second part of the second overall point. The case studies are excruciatingly hand-crafted.
On the other hand, I've thought about this book every day since I finished it. It's affected how I talk to my coworkers, my spouse, and my kids. I know I will come back to it over and over.
Recommended for everyone who has to communicate. Which is everyone.
On the other hand, I've thought about this book every day since I finished it. It's affected how I talk to my coworkers, my spouse, and my kids. I know I will come back to it over and over.
Recommended for everyone who has to communicate. Which is everyone.