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kevdawg 's review for:
Crucial Conversations, Third Edition
by Ron McMillan, Kerry Patterson, Emily Gregory, Al Switzler, Joseph Grenny
Chapter 5, "Master My Stories," puts forth a very useful model to help guide us to more effective conversations, interactions, etc.
This model was worth the price of admission for the whole book, and is the primary thing I'll carry forward.
This model was worth the price of admission for the whole book, and is the primary thing I'll carry forward.