5.0

5⭐️ I think that EVERYONE should read this book.

Let me start by saying that I have never been one for “self-help” books, and I still would not consider myself that person, but I am so happy that I was required to read this for a class because I sincerely learned so much.

First and most importantly, the authors of this book compiled their information based on literal decades of research. They took data. They observed real people and their interactions. They empirically studied the strategies they proposed in this book.

As a bonus, they did a great job with the writing style and organization of the content in the book, and they used plenty of acronyms and rhyme-y phrases to help you remember things. They also made sure to repeat-mention important skills across chapters to really drive the message home.

This book emphasizes compassion (e.g., asking yourself “why would a reasonable, rational, and decent person do this?”), encourages you to ask yourself how YOU might be the problem, and provides plenty of specific examples of how you should and should not handle a “crucial conversation.”

Even if you believe that you are a skilled conversationalist or already know how to handle difficult conversations well, this book will show you ways that you may be fumbling and teach you how to be even better. 10/10.