A review by acarmola
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

5.0

Fellow librarians, this is a must-read, even if homelessness is not an issue at your library. Excellent info for conflict resolution and communication. Also good for non-librarians. Basically, everyone read this book! 😁