itheory 's review for:

It's the Manager: Moving from Boss to Coach by Jim Harter, Jim Clifton

3.0

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A good survey of the important institutional and cultural aspects of creating a great workplaces, backed by decades of study and analysis. From the perspective of 2020 it all seems rather obvious to me, but I value its comprehensiveness, since I don’t remember all the salient points all the time. Still, the depth of research lends authority that may help the more skeptical to understand its points. The focus on millennials to make its points feels weird at times, since this Gen-Xer feels very much the same, and suspects that people have always wanted meaningful work in an inclusive, welcoming, and supportive environment. It’s just that the past top-down approach to management with its focus on “human capital resources” rather than “people” may take some time and doing to knock down, and young folks are most likely to speak loudly to it.