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hali8 's review for:
Crucial Conversations
by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
I had to read this for a management assignment in school and was initially determined to not learn anything because I thought this material didn't apply to my life. I was wrong. In fact, this book can apply to anyone who wants to improve their communication skills. Perhaps what I appreciated most about this book is that the authors explain concepts with examples in a wide variety of situations: a parent-teacher meeting, conversations between couples, family issues, as well as many workplace scenarios. Though I was not excited to read this book in the beginning, I am now glad I did.