A review by annalisenak97
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

5.0

I watched a Ryan Dowd training for library school, and I learned so much from him. This book was a refresher on a lot of those things from that video training, but he also went into a lot more detail about homelessness itself, advice for managers, and the science of empathy, along with a lot of other things. Highly practical, empathetic, funny, and full of great advice. These principles aren't just for homeless patrons! They are great to use on everyone. Every librarian needs to read this book.