4.0

This book was hard to read and the reality of these low wage jobs is even harder to accept. The physical toll of working at an Amazon warehouse seemed like a pretty horrible experience until the description of the work and expectations of Convergys came to light. The best of the three experiences seems to be McDonalds, but even the pace and scheduling there created the isolation inherent in all three of these jobs.

The three examples all have a few things in common: the expectation of robot like efficiency, mental and physical exhaustion, isolation, unpredictability, and little to no control of the situation. These all contribute to the constantly high stress of the workers, which then leads to depression and real medical conditions.

Guendelsberger concludes the book by making a pretty strong connection between these working conditions and the desire to make America great again. She provides an excellent explanation as to why folks would vote for anyone showing a bit of understanding of their plight and the need for change, particularly when the opposing candidate is saying America has always been great and seemingly promoting a continuation of the status quo.