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michelleful 's review for:
Stalling for Time: My Life as an FBI Hostage Negotiator
by Gary Noesner
Listened to this as an audiobook. Very interesting look back at a fascinating career in which Noesner developed the FBI's negotiation program and negotiated with hostage-takers during several high-profile incidents, most notably Waco. He acknowledges the mistakes made with candour (admittedly because it proves his point that negotiators - his own people - should have been and be more involved than the gung-ho tactical response teams that want to storm in and kill all the hostage-takers). Altogether, it was quite interesting, although my interest flagged a bit at some of the lesser-known incidents, especially post-Waco.
I wish there had been more explication of the kinds of negotiation tactics the FBI uses; instead, we have to more or less let the principles osmose from the stories into our brains. (Maybe Chris Voss' book would be more along these lines.) Chief principles I drew from this were: be patient, listen. Oh, and, a lot of a negotiator's career will be spent managing bruised male egos.
I wish there had been more explication of the kinds of negotiation tactics the FBI uses; instead, we have to more or less let the principles osmose from the stories into our brains. (Maybe Chris Voss' book would be more along these lines.) Chief principles I drew from this were: be patient, listen. Oh, and, a lot of a negotiator's career will be spent managing bruised male egos.