taetris 's review for:

3.0

Many of the ideas in this books are very intriguing and make sense. It is easy to understand and readable. H
owever sometimes they lay it on a little thickly:
Starbucks is a concious business and can thus afford to hire capable barristas who remember your name and order? Whole Foods has an armada of customer envoys who champion them? Whoever thinks this is true without question has never been on the internet. In general the challenges of the digital are left mostly untouched.