A review by supperhey
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Joseph Grenny

5.0

To grossly summarize: beware of your own emotions and motives, as well as other people's. These grossly lead us to the primal fight / flight response which is unproductive.

This book succinctly walks through a series of relating techniques with relatable examples found in both personal and professional places. Highly recommend, a short read with digestible and applicable insights.