3.0

An interesting essay on an important subject. I am with Mr. Schein 100% in that organizations, society even would be better if we shifted our focus at least more in the direction of listening. Maybe that was my downfall with this book. As it goes deep into the „why“ and „what“, I did not learn to many new things and would have siechest more „how“
But regardless of this, the writing style is nice and there are some hidden gems in here (e.g. how we want teamwork but only appraisal individuals)