A review by jleigh355
Answering 911: Life in the Hot Seat by Caroline Burau

4.0

As a new dispatcher in the same area as the author, it was refreshing to hear I'm not alone in my experiences with calls and fellow dispatchers. I'm also not alone in mistakes and learning. Who knew it could be such a tough job. When i read the initial paragraph i instantly related. At times i wondered if i had written the book. Thanks for so candidly sharing the general experience of so many. I hope others can gain a better understanding of who we are.