A review by _joiereads
Answering 911: Life in the Hot Seat by Caroline Burau

4.0

This is a memoir of a woman who is a 911 dispatcher. She talks about her life, her drug addiction, dropping out of school, and her search for a career or job that would work for her. She talks about the type of calls she handles as a dispatcher and the struggle she had in the beginning of her career in her confidence and not wondering what happened to the caller after the police arrived.

It is an interesting and quick read. It made me think about what a challenging position job this is to have, learning how to turn off your want to ask the why questions and just the facts as quickly as possible.