books_are_nice_and_enjoyable 's review for:

Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments by Mike Osterling, Karen Martin
2.0
The authors make a lot of claims and don't present much evidence as to why I should trust those particular claims. Some of the ideas included here are worth knowing about, but altogether this was a somewhat underwhelming book to read.