A review by sarahhbo
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

informative slow-paced

3.0

So the first step to achieving the results we really want is to fix the problem of believing that others are the source of all that ails us.

Overall this was pretty good and helpful advice that I think I can actually use. It was way too long for what it was though, the advice isn’t exactly complex so it doesn’t really require 200+ pages.