A review by gritgirl
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Joseph Grenny

5.0

I wish I'd had this book years ago. I learned the "I" statement a long, long time ago, but when the other part dropped into defensiveness, I never knew how to salvage the conversation. This books tells you what to do once good conversations go bad. I'm going back to bed to cry about a few lost relationships now, because I didn't have these tools. Can somebody send in some cookies too?