A review by benedorm
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Joseph Grenny

4.0

Four and a half stars. One of the better business/professional books I've ever read -- and I'm being honest when I tell you that I didn't expect that when I picked it up. Nothing in here seemed all that groundbreaking to me -- most of the principles were ones I've encountered in facilitation training, or in therapy. But you'd be hard-pressed to find a more concise and systematic distillation of said principles. It's been a long time since I've read a business book I'd actually recommend to someone else, but this one fits the bill.