A review by ivys_ak
QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller

1.0

This was required reading at my workplace. I can get behind the idea: personal accountability but the book didn't introduce anything new to me. It is an easy way to get people up to speed who maybe haven't untangled personal accountability on their own yet. Some of the author's examples drive me up the wall. For example, if I left work to get a customer a soda, or worse yet, told my manger to, I would've been fired from most jobs so while that may have really please the customer, it's actually crazy talk.
Good idea. Bad examples. Not great writing.