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yourlovelyman 's review for:
Send: Why People Email So Badly and How to Do It Better
by Will Schwalbe, David Shipley
This is the Strunk & White of writing email. Surprisingly readable and useful, I'd recommend this book to anyone who writes email on a regular basis, especially in an office.
The authors go into some detail about the etiquette behind email. Short answers leave a lot to the reader's imagination, especially if they are in response to an elaborate question. (If the response is just "Yes," is he really saying "Quit bugging me"?) If you want to express concern, maybe say "I'm not sure what you meant by this. Could you explain?" or "What are your thoughts?"
There's also the issue of the most polite ways of using CC and BCC lines. Make a note in the body of the email when adding someone ("CC'ing Jennifer since we'll need her graphic design skills for this project"); chastise privately, and preferably not on email at all; generally don't use BCC unless there's some protocol for it.
The authors go into some detail about the etiquette behind email. Short answers leave a lot to the reader's imagination, especially if they are in response to an elaborate question. (If the response is just "Yes," is he really saying "Quit bugging me"?) If you want to express concern, maybe say "I'm not sure what you meant by this. Could you explain?" or "What are your thoughts?"
There's also the issue of the most polite ways of using CC and BCC lines. Make a note in the body of the email when adding someone ("CC'ing Jennifer since we'll need her graphic design skills for this project"); chastise privately, and preferably not on email at all; generally don't use BCC unless there's some protocol for it.