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panijolene 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
Required reading for work. Not my favorite read. The acronyms they developed didn’t work for me. I felt like they were contrived to make mnemonic devices. Some of the material is very helpful, but overall I feel like a majority is common sense. But maybe in a world where people are ever connected to their phones and don’t know how to interact with other humans in real life conversations we need a book like this.