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bizlet 's review for:
Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson
informative
reflective
medium-paced
The advice won't work for everyone due to unconscious (or very conscious) bias. From a professional standpoint the focus on achieving a stated objective makes sense. From a human standpoint, that advice breaks down for repeated harassment or discrimination.
I appreciated the focus on self reflection and double-checking if my actions are likely to accomplish my end goal. I also liked the section on keeping the conversation safe, the advice was specific and practical.
I appreciated the focus on self reflection and double-checking if my actions are likely to accomplish my end goal. I also liked the section on keeping the conversation safe, the advice was specific and practical.