A review by amywong
Crucial Conversations: Tools for Talking When Stakes Are High by Ron McMillan, Kerry Patterson, Joseph Grenny

informative reflective fast-paced

4.25

This is probably one of the better self-help books I have read, maybe best because the information this provides is very helpful. I either have been practicing the suggestions or found new info and perspective to consider. For example, not going to bed angry is true however, you can't force a conversation on emotions either which means sometimes you do have to go to bed angry because it's better to have a conversation that involves both parties to be at their best. The sleep may also help you understand your emotions better than if you are arguing and processing your emotions at the same time. The book is also self-aware in a practical sense! Which I've never seen in a self-help book before. It knows all this information isn't useful without practice. So it actually tells you to refer back if needed or read a chapter at a time and practice between chapters. That is the self-awareness I enjoy in a self-help book rather than cheesy forced self-awareness for humor. The book doesn't just tell you how to navigate conversations, it provides example scenarios and possible solutions or routes a conversation may go. I recommend this to anyone who is in or will be in a leadership role or anyone really. I think anyone will find something useful in here.