A review by kricketa
The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone by Ryan J. Dowd

4.0

This resource is not without its flaws (see: other well-liked reviews, I can't say it better than they did)-- BUT it is still infinitely more useful than anything I was ever assigned to read in library school. Includes lots practical, hands-on tips and talking points for tricky situations involving any patron, not just those experiencing homelessness.